Privacy Policy — How rs786com Protects Your Data

1 Introduction

This Privacy Policy sets out how rs786com collects, uses, stores and protects the personal information of players who register, deposit, play games or otherwise interact with the rs786com platform at rs786com.win. It applies to every player account and to every interaction you have with the platform — whether through a desktop browser, a mobile browser or the rs786com mobile app.

By creating an account and using the rs786com platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not create an account or continue to use the platform.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the agreement between you and rs786com.

2 Data We Collect

rs786com collects personal information in the following categories depending on how you interact with the platform:

Registration Data

When you create an rs786com account, we collect your full legal name, date of birth, email address, mobile phone number (used for account verification and communications) and the password you choose. This information is required to set up and secure your account.

Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) process — which is a standard requirement for online gaming platforms — we may ask you to provide a copy of your CNIC (Computerised National Identity Card), a proof of current address, or confirmation of the payment method registered to your account. This data is used solely for identity verification and fraud prevention.

Transaction Data

We record all deposit and withdrawal transactions on your account, including the payment method used (e.g. JazzCash, Easypaisa, Raast, bank transfer), transaction amounts in PKR, timestamps and transaction reference numbers. This data is held for account management and regulatory record-keeping purposes.

Gameplay Data

rs786com logs your activity on the platform — games played, bets placed, results, bonus usage, session durations and game preferences. This data is used for account integrity checks, responsible gaming monitoring and improving the gaming experience.

Device and Technical Data

We automatically collect certain technical information when you access the platform: your IP address, browser type and version, device type, operating system, screen resolution and approximate geographic location (city-level, derived from IP). This data is used for security, fraud detection and platform optimisation.

Communication Data

If you contact rs786com through live chat support, email or any other channel, we retain records of those communications. This helps us resolve disputes, maintain quality of service and train our support team.

3 How We Use Your Data

rs786com uses the personal data we collect for the following clearly defined purposes:

• Account Management: Creating, maintaining and securing your player account, processing logins, resetting passwords and managing account settings.
• Payment Processing: Facilitating deposits and withdrawals in PKR via your chosen payment method, verifying transaction ownership and preventing payment fraud.
• Identity Verification: Confirming that you are who you say you are, that you are at least 18 years of age, and that the payment methods on your account belong to you personally.
• Platform Security and Fraud Prevention: Detecting and investigating suspicious activity, multiple account usage, bonus abuse, unauthorised access attempts and any activity that violates rs786com's terms.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour and, where appropriate, proactively offering responsible gaming tools such as deposit limits or account breaks.
• Customer Support: Responding to your queries, resolving disputes, handling complaints and maintaining records of support interactions for quality purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, platform performance, the mobile app experience and promotional offerings — including cricket and PSL betting features that Pakistan players use most.
• Marketing Communications: Sending you relevant promotional communications — bonus offers, new game alerts, PSL cricket promotions, VIP tier updates — only if you have opted in to receive them.
• Legal and Regulatory Obligations: Maintaining records as required for anti-money-laundering (AML) compliance, fraud reporting and any other applicable legal obligation.

4 Legal Basis for Processing

rs786com processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your registration data, transaction data and KYC information is necessary to provide the service you have signed up for under our Terms and Conditions.
• Legitimate Interests: Security monitoring, fraud prevention, platform improvement and responsible gaming monitoring are carried out based on our legitimate interest in operating a safe, fair and sustainable platform.
• Consent: Marketing communications are sent only where you have given explicit consent. You may withdraw consent at any time through account settings or by contacting support.
• Legal Obligation: Certain data — particularly transaction records and identity verification documents — must be retained for defined periods to comply with applicable legal and regulatory requirements.

5 Sharing Your Personal Data

rs786com does not sell, rent, or trade your personal information to any third party. We share data with external parties only in the following limited and necessary circumstances:

Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction information with payment service providers including JazzCash, Easypaisa, Raast and partner banks. These providers receive only what is required to complete the transaction and are bound by their own privacy and data security obligations.

Identity Verification Partners

During KYC verification, your identity documents may be processed by a third-party identity verification service. These partners operate under strict confidentiality agreements and are not permitted to use your data for any purpose other than the verification task.

Game and Technology Providers

Live casino, slot and fish game content is delivered through third-party game studios and technology providers. These providers may receive anonymised session data (game ID, bet amounts, round outcomes) for technical and audit purposes, but do not receive your full personal profile.

Legal and Regulatory Disclosure

rs786com will disclose personal data where required to do so by a valid legal process, court order, or applicable law. In such cases we will disclose only the minimum information required and, where legally permitted, will notify you that such a disclosure has been made.

6 Payment Data & Financial Information

rs786com takes particular care with financial and payment-related data. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card issued by a Pakistan bank, the following applies:

• Full payment card numbers, CVV codes and mobile wallet PINs are never transmitted to or stored on rs786com servers.
• Payment transactions are processed through PCI-DSS compliant payment gateways. rs786com receives only a transaction confirmation, reference number and status (success or failure).
• Your deposit method is recorded on your account in summary form (e.g. "JazzCash ending 1234") for withdrawal routing purposes only — not for any other use.
• In line with our anti-money-laundering obligations, transaction records in PKR are retained for a minimum of five years from the date of the transaction.

7 Cookies & Tracking Technologies

rs786com uses cookies and similar local storage technologies to make the platform work correctly and to improve your experience. Here is a plain breakdown of what we use and why:

Essential Cookies

These cookies are required for the platform to function. They manage your login session, maintain your game session state and remember your language and display preferences. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use anonymised analytics data to understand how players navigate the platform — which pages are visited most, where players drop off, and how the mobile app performs across different devices. This data is aggregated and does not identify individual players.

Preference Cookies

These cookies remember your settings — such as your preferred game category, sound preferences in the game lobby and notification settings — so you don't have to reset them every time you log in.

Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the rs786com platform and may prevent you from logging in or playing games correctly. Browser-level cookie settings are independent of rs786com and are managed directly through your browser's privacy controls.

8 Data Retention

rs786com retains personal data for as long as it is needed for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration your account remains open, plus a period following closure as required for legal compliance.
• Transaction Records: Retained for a minimum of five years from the transaction date in line with standard AML record-keeping requirements.
• KYC / Identity Documents: Retained for a minimum of five years following account closure or the completion of the last transaction, whichever is later.
• Support Communications: Retained for up to three years following the resolution of the support interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing Consent Records: Retained for as long as you hold an active account and for a reasonable period after account closure for compliance audit purposes.

When data is no longer required within its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Security Measures

rs786com implements a layered set of security controls to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• SSL/TLS Encryption: All data in transit between your device and rs786com servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
• Two-Factor Authentication: rs786com supports and encourages two-factor authentication (2FA) for account logins to add an extra layer of protection beyond your password.
• Monitoring and Intrusion Detection: Our systems are continuously monitored for unusual activity. Suspicious access attempts or data anomalies trigger automated alerts for investigation.
• Regular Security Reviews: rs786com's technical infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

10 Your Privacy Rights

As a player on rs786com, you have the following rights over your personal data. To exercise any of these rights, contact our 24/7 live chat support team with your account details and the specific request:

11 Minors & Age Restriction

rs786com is strictly an adults-only platform. The minimum age to register and play is 18 years. We do not knowingly collect or process personal data from anyone under the age of 18.

During registration and KYC verification, we collect date of birth information and may request a copy of your CNIC specifically to confirm that you meet the minimum age requirement. If rs786com becomes aware that a player account belongs to someone under 18, the account will be suspended immediately, all gameplay during the period will be reviewed, and any balance will be withheld pending investigation and verification.

If you are a parent or guardian and believe that a minor has registered an account on rs786com, please contact our support team immediately so the account can be reviewed and closed.

12 Changes to This Privacy Policy

rs786com may update this Privacy Policy from time to time. Changes are typically made to reflect updates in our data practices, new platform features, or changes in applicable legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active players via an account notification or email where the change is significant enough to warrant direct communication.

We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled. Continued use of the rs786com platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you disagree with any changes, please stop using the platform and contact support to close your account.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how rs786com is handling your personal information, please get in touch through any of the following channels:

• 24/7 Live Chat: Available from any page on the rs786com platform — click the live chat icon to connect with our support team directly.
• Email: [email protected] — privacy-related requests are handled by our dedicated data team.

We aim to respond to all privacy-related queries within 5 business days. For data deletion or access requests, we will provide a full response within 30 days of receipt of a verified request.